Question 1

免费试用如何运作？

Accepted Answer

Connect a group and your first 7 days on Pro are on us — the trial starts automatically when you connect your first group, no credit card required. You can also start it any time with one click from the dashboard, and Business has its own 7-day card-free trial. When it ends, the group drops to Free unless you subscribe.

Question 2

我可以随时更换套餐吗？

Accepted Answer

可以！您可以随时升级或降级套餐。升级时，将按比例收取差额。降级时，变更将在下个计费周期生效。

Question 3

接受哪些付款方式？

Accepted Answer

我们接受所有主流信用卡（Visa、万事达、美国运通）和PayPal。企业客户也可以通过发票付款。

Question 4

取消订阅后群组会怎样？

Accepted Answer

Your groups remain connected but limited to Free plan features. The group, its settings and moderation history are not deleted — moderation records are kept within your plan’s analytics window. If you subscribe again later, the group picks up the new plan.

Question 5

群组规模有限制吗？

Accepted Answer

每个套餐都包含成员配额：Free 500 名、Basic 1,000 名、Pro 5,000 名、Business 25,000 名成员。需要更多？每个付费套餐都允许你添加容量块——Basic +1,000 名成员、Pro +5,000 名、Business +25,000 名——它们会叠加在所含配额之上。

Question 6

按账户计费还是按群组计费？

Accepted Answer

计费按群组进行：每个付费订阅升级一个特定群组，因此你只需为需要保护的社区付费。Business 套餐是例外——一个 Business 订阅可覆盖最多 3 个群组。你也可以为不同群组组合不同套餐，免费档最多可覆盖 5 个群组。

Question 7

如果我需要的成员数超过套餐所含数量怎么办？

Accepted Answer

可为任何付费套餐添加容量块：Basic 每 1,000 名成员 +$3/月，Pro 每 5,000 名 +$5/月，Business 每 25,000 名 +$10/月。容量块可叠加，因此你无需更换套餐即可扩展到所需规模。

Question 8

提供退款吗？

Accepted Answer

是的，所有付费套餐提供14天无理由退款保证。如不满意，请联系支持团队获得全额退款。