Question 1

How does the free trial work?

Accepted Answer

Connect a group and your first 7 days on Pro are on us — the trial starts automatically when you connect your first group, no credit card required. You can also start it any time with one click from the dashboard, and Business has its own 7-day card-free trial. When it ends, the group drops to Free unless you subscribe.

Question 2

Can I change plans at any time?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at your next billing cycle.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, MasterCard, American Express), processed securely through Stripe.

Question 4

What happens to my groups if I cancel?

Accepted Answer

Your groups remain connected but limited to Free plan features. The group, its settings and moderation history are not deleted — moderation records are kept within your plan’s analytics window. If you subscribe again later, the group picks up the new plan.

Question 5

Is there a limit on group size?

Accepted Answer

Each plan includes a member allowance: Free 500, Basic 1,000, Pro 5,000 and Business 25,000 members. Need more? Every paid plan lets you add capacity blocks — +1,000 members on Basic, +5,000 on Pro and +25,000 on Business — that stack on top of the included allowance.

Question 6

Is billing per account or per group?

Accepted Answer

Billing is per group: each paid subscription upgrades one specific group, so you only pay for the communities that need protection. The Business plan is the exception — one Business subscription covers up to 3 of your groups. You can also mix plans across groups, and the free tier covers up to 5 groups.

Question 7

What if I need more members than my plan includes?

Accepted Answer

Add capacity blocks to any paid plan: +$3/mo per 1,000 members on Basic, +$5/mo per 5,000 on Pro and +$10/mo per 25,000 on Business. Blocks are stackable, so you can grow as large as you need without switching plans.

Question 8

Do you offer refunds?

Accepted Answer

Card payments: yes — a 14-day money-back window on the first charge of a new subscription; contact support for a refund. Payments made with Telegram Stars follow Telegram's own refund rules, and cryptocurrency payments are technically irreversible. Details are in our Terms.