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Data privacy and storage at Telm: retention and control

Where your data lives, how long Telm keeps it based on your plan, how it is protected, and how to have it deleted.

5 min read
In short

Telm stores your data in secure cloud infrastructure with encryption. Analytics and moderation history are kept for a window that depends on your plan (7, 30, 90 or 365 days). Telm does not sell or rent your data. You can request deletion at any time by emailing support@telm.com.

Manage your account and data from Settings.

1How long data is kept, by plan

Message content is processed in real time; message history, analytics and moderation records are retained afterwards, and how far back they go depends on your plan.

  • Free — 7 days of history.
  • Basic — 30 days of history.
  • Pro — 90 days of history.
  • Business — 365 days of history.
If your group moves to the Free plan, its history follows the shorter Free window. After a plan change, existing history is kept for 30 days before it is removed.

2Where your data is stored and how it is protected

Your data is stored in secure cloud infrastructure and encrypted in transit and at rest.

If you use the white-label add-on to run the service under your own bot, that bot token is stored encrypted, not in plain text.

The service is operated by KeepFlow L.L.C-FZ, based in Dubai, UAE. The full details are in the privacy policy and terms.

3Who your data is shared with

Telm does not sell, trade, or rent your personal information. Data is shared only in a few narrow situations.

  • Service providers that help operate the service, such as Stripe for payment processing.
  • Legal obligations, when required to comply with the law.
  • With your consent or at your direction.

4How machine-learning models are trained

Part of what makes the spam detection effective is machine learning trained on message data. When data is used for training it is anonymised first: identifiers such as usernames, phone numbers, and email addresses are replaced with placeholders before the model ever sees them.

5Deleting or exporting your data

You are never locked in. Analytics is removed automatically once it passes your plan window, and after a plan change the remaining history is cleared after 30 days.

If you want everything removed sooner, remove the bot from your groups and email support@telm.com to request deletion. You can also export your moderation logs and detections to CSV from the dashboard (Business plan).

Depending on where you live you may have rights to access, correct, delete, or port your data. To exercise any of them, contact support@telm.com.
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