Troubleshooting

Fix common issues and find answers to frequent questions.

Bot is not removing spam — Telm troubleshootingSpam still getting through in your Telegram group? Here are the four common reasons Telm is not removing messages and how to fix each one in minutes.

Why was a message removed or a member punished — TelmA message was deleted or a member muted or banned in your Telegram group. See exactly why in the journal, and how to appeal if it was a mistake.

Bot went offline or stopped responding — TelmTelm suddenly stopped moderating or replying in your Telegram group. Run this diagnostic: admin rights, group status, Monitoring Mode and custom bot issues.

Common questions about Telm — quick answersNew to Telm? Short answers to the questions people ask most about privacy, supported languages, data safety, and getting your first group protected.

Payment Failed or Card Declined — What HappensWhat happens to your Telm subscription when a renewal payment fails: retries, the grace window, when the group drops to Free, and how to fix it.