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Bot went offline or stopped responding — Telm

Telm suddenly stopped moderating or replying in your Telegram group. Run this diagnostic: admin rights, group status, Monitoring Mode and custom bot issues.

5 min read
In short

If the bot went quiet, work through this order: confirm it is still an admin with the right permissions, check the group is connected in your dashboard, rule out Monitoring Mode, and — if you run a white-label bot — check its token has not been revoked.

Check protection status on the Anti-Spam page if the bot seems quiet.

11. Is the bot still an admin?

The most common cause of sudden silence is that the bot lost its admin rights — someone removed it, demoted it, or a permissions change stripped the ones it needs.

Without admin rights the bot cannot delete messages, restrict members, or often even see everything in the chat.

  • In Telegram, open the group Administrators list and confirm @telmcom_bot is still there.
  • Check that Delete messages and Ban users are still enabled on its role.
  • If it was removed, re-add it as an admin and re-run onboarding if prompted.

22. Is the group still connected?

Open your dashboard and confirm the group is still listed and shows a healthy status. If the bot was removed and re-added, or the group was migrated to a supergroup, the connection may need a refresh.

  • Confirm the group appears in your dashboard with an active status.
  • If the group ID changed (for example after a supergroup migration), complete onboarding again for the new group.
  • Check that your subscription is active — an expired plan can reduce what the bot does.
Removing and re-adding the bot can change how it is linked. If you did that, open the group in the dashboard and finish the onboarding wizard so everything reconnects.

33. It may not actually be offline

Sometimes the bot is working perfectly and just is not acting the way you expect. Two things look like silence but are not:

  • Monitoring Mode — the bot is logging decisions but not deleting or punishing yet. Check the journal: if it is full of entries, the bot is very much alive. See Monitoring Mode explained.
  • Nothing to act on — if the group is calm and no rules are tripping, there is simply nothing for the bot to do. Post a test message that should trip a rule to confirm it reacts.

44. Custom white-label bot problems

If you use the white-label add-on to run Telm under your own bot, the silence may be specific to that bot rather than the service.

The most common cause is a revoked or invalid token — for example if the token was regenerated in BotFather, or the bot was stopped or deleted there.

  • Open the Bots section in your dashboard and check your custom bot status.
  • If the token was revoked, register a fresh token from BotFather so moderation resumes.
  • Confirm your custom bot is still an admin in the group with the same permissions as above.
Telm has a fail-safe so a group is not left silently unprotected when a custom bot token stops working — but you still need to supply a valid token to restore full moderation.
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