Free covers the rule engine, AI moderation, ban appeals, CAS, the global spam database, fake-admin detection, DM verification, captcha, 10 custom rules, basic analytics and paid access for groups of up to 1,000 members. Pro adds voice and video moderation, the personal ML model, DM broadcasts, the moderator team, the support desk for member questions, advanced analytics with the heatmap, the REST API and webhooks. Business covers five groups with no member limit and adds the AI copilot, data export, priority support and the highest quotas.
Want to set this up? Do it right in your Telm account.
Open in your dashboard1How to read the feature matrix
Every feature in Telm belongs to one or more plans, and the dashboard always shows which plan unlocks what. When a feature is not in your plan, you will see a badge for the lowest plan that includes it.
Two things gate a feature: the plan tier and an active subscription. If a subscription lapses, the group falls back to Free feature access even if it was previously on a higher plan.
2Free plan
Free is the foundation every group starts with. It never expires, covers groups of up to 1,000 members and runs the core detection pipeline, AI layer included.
- Core analytics for chat activity
- Rule-based moderation engine with spam detection
- CAS integration to block known Telegram spammers
- Paid access so you can charge members if you wish
- 7-day history and up to 10 custom rules
3Protection included on every plan
These protections are switched on for every plan, including Free, so even a brand-new group is covered from day one. Every paid plan keeps them too.
- AI moderation that reads the meaning of borderline messages
- Ban appeals with an automatic AI review
- Global spam database (federated known-spammer signals)
- Fake-admin (impersonation) detection
- DM verification of newcomers through the bot private chat
- Captcha for new members
- Custom moderation rules: 10 on Free, 100 on Pro, unlimited on Business
- Up to five groups per owner on Free, each on its own Free plan
- No time limit — the Free plan never expires
4Pro plan
Pro is for busy communities that need more than core protection. It covers one group or channel with a member limit of 25,000 and adds audio moderation, a model trained on your own chat, a moderator team and direct messages to members.
- Voice and video-note moderation via transcription (200 per day)
- Personal ML model trained on your own group export (1 import per month)
- DM broadcasts with 2,500 messages included per month
- Moderator team with roles and shared access to moderation tools
- Advanced analytics with the activity heatmap
- REST API and outbound webhooks (10,000 calls and 1,000 AI checks a day), plus the option to buy the white-label bot and AI community manager add-ons
- 90-day history, up to 100 custom rules and a member limit of 25,000
- Support desk: member questions become tickets with SLA timers, 3 agent seats and 150 support AI requests a day
5Business plan
Business is the top tier: everything in Pro for five groups or channels on one subscription, with no member limit, plus the tools large operations need to run moderation as a team and to move data in and out.
- Five groups or channels on one subscription, with extra groups at $19/mo each
- AI Moderation Copilot that sets up and tunes protection conversationally
- Highest quotas: 50,000 API calls and 10,000 API AI checks a day, 1,000 voice transcriptions a day per group and 2 ML imports a month
- Data export to CSV and JSON
- Priority support, with the white-label bot available as a paid add-on ($29.99/mo per group)
- DM broadcasts with 10,000 messages included per month for each group
- 365-day history, unlimited custom rules and no member limit
- Support desk with 10 agent seats and 600 support AI requests a day
6Which plan each feature needs
If you are looking for one specific capability, this list tells you the lowest plan that includes it.
- Global spam database, AI moderation, ban appeals, fake-admin detection, DM verification of newcomers, captcha and custom rules: every plan, including Free
- Voice moderation, personal ML model, DM broadcasts, moderator team, support desk, advanced analytics with the heatmap, REST API and webhooks: Pro and above
- AI Moderation Copilot, data export, priority support, unlimited members and rules: Business only
- Paid access (member monetization): every plan, including Free
7Quotas and limits by plan
Beyond which features are on, plans differ in how much you can use them. These ceilings scale with the plan, and each protected group keeps its own quotas, including every group on a Business subscription.
The public spam-check API endpoint is available to every plan within a daily quota, so you can test integrations even on Free; full API access and webhooks require Pro.
- Daily API calls: Free 100, Pro 10,000, Business 50,000
- AI checks through the spam-check API per day: Free none, Pro 1,000, Business 10,000 (this API allowance does not apply to AI moderation inside your groups)
- Voice moderation transcriptions per day: Pro 200, Business 1,000
- Personal ML model imports per month: Pro 1, Business 2 (higher inside an organization)
- Included DM broadcasts per month: Pro 2,500, Business 10,000 per group
- Support desk agent seats: Pro 3, Business 10; support AI requests per day: Pro 150, Business 600
8Pick a plan by what you need
If you need keyword rules, AI moderation, ban appeals, the CAS blocklist, the global spam database, impersonation protection and newcomer verification, Free already covers them for groups of up to 1,000 members. When the group grows, spam moves into voice notes or you want to reach members directly, Pro adds voice moderation, the personal ML model, broadcasts, the moderator team and the API. Business is the pick when you run several groups or need unlimited members and rules and a year of history.