Cancel from the group's billing page. By default your subscription stays active until the end of the period you already paid for, then the group drops to Free, and any extra groups end with the subscription. You can reactivate any time before the period ends without losing a thing.
Want to set this up? Do it right in your Telm account.
Open in your dashboard1What cancelling does
Cancelling stops future renewals. In the standard flow your paid features stay available until the end of the current billing period (the date you already paid through), and only then does the group return to the Free plan. You are not charged again after you cancel.
You can cancel a plan subscription and any add-ons (such as the custom white-label bot) the same way, from the group's billing page. Extra groups are part of the subscription, so they end together with it.
2The grace period
After the paid period ends, Telm keeps card-based (Stripe) subscriptions active for a short grace window of 72 hours. It is there so a delayed renewal payment or a briefly lost payment confirmation does not instantly knock a paying group down to Free.
Subscriptions bought through the mobile app stores (Apple or Google in-app purchase) use a much longer grace window of up to 60 days, because the stores themselves run extended billing-retry and account-hold periods during which the subscription is still legitimately paid.
3What happens to your group
When the subscription ends, the group returns to the Free plan and its limits: up to 1,000 members, 7-day history retention and 10 custom rules. Every other group the subscription covered — the other included groups on Business and any extra groups — returns to Free as well. Paid features (voice moderation, the personal ML model, broadcasts, the moderator team, API access) switch off, while AI moderation, appeals, the global spam database, fake-admin detection and DM verification keep working on Free.
A group bigger than 1,000 members stays protected on Free; the owner is simply offered an upgrade. Custom rules above the Free limit keep working and can still be edited, but you cannot add new ones. Your group itself, its settings and its moderation history are not deleted. If you resubscribe later, the group picks up on the plan you choose.
4Reactivating before it ends
If you cancelled but the paid period has not ended yet, you can reactivate the same subscription and it simply carries on its normal renewal schedule, with nothing lost.
If the period has already ended and the group is back on Free, just start a new subscription on any plan from the billing page.
5History and data after downgrade
On Free the history retention window is 7 days, so message history beyond that window is no longer shown, even though your group stays intact. Upgrade again and the longer retention window of the paid plan is restored going forward.
To move to a lower-priced plan instead of cancelling entirely, see How to change your plan.